If you are not fully satisfied with any item purchased from this website, we offer a money back guarantee. There may be a 20% restocking fee charged (Please contact us) for non defective returned items. Postage is non refundable under any circumstances, The buyer is responsible for all postal costs. All refunds will be deducted postage charge

Model returns

If you are not fully satisfied with a model purchased, you can return it to us within 30 days in an unused / new condition as it was sent to you. We are unable to accept models for return if fuel has been passed through the engine. Once it has been used, it is in an unsaleable condition so is not eligible for return. Please do not under any circumstances return a model to us until we have discussed the return process to you in person. We will not accept any models that are sent without our consent. This will force the carrier to return it back to you if there is a return address label afixed.

Other Item Returns

If you have purchased any item (other than a model) from us that you are unsatisfied with or you purchased in error, You can return it to us in an unused condition and in it's original packaging within 30 days from invoice date. Engines are non returnable if fuel has passed through them. All returns must include your name, address and order number.

Please Note

It is your responsibility as the buyer to read all terms and conditions of any website that you purchase from. If you do not fully agree to our terms and conditions including the returns policy then please do not purchase from us

Returns Address

SRI Remote Toys - Returns Dep't
1a East View
B77 2BQ

Any item that is covered by a manufacturers warranty is covered by the manufacturer and not SRI Remote Toys. This applies to electrical items ie: Transmitters, Receivers, servo's, ESC's and also includes engines. Items will not be repaired or replaced by the manufacturer or SRI Remote Toys if the manufacturer finds the fault to have been caused by miss use or inexperience use of the buyer.